Educational Resources

Product Autopsy: WOW! Chips (Frito-Lay, 1998–2016)
Kaitlin Cushman Kaitlin Cushman

Product Autopsy: WOW! Chips (Frito-Lay, 1998–2016)

In the late 1990s, Frito-Lay promised snack lovers the impossible: all the flavor of fried potato chips without the fat. The result was WOW! Chips, a bold innovation made possible by olestra, a fat substitute that couldn’t be absorbed by the body. At first, the chips flew off shelves, hailed as a revolution in guilt-free snacking. But the very science that made them “fat-free” also sparked an infamous side effect—one that would haunt the brand and make WOW! a cultural punchline for years to come.

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Product Autopsy: Proactiv (1990s–2010s)
Kaitlin Cushman Kaitlin Cushman

Product Autopsy: Proactiv (1990s–2010s)

Before TikTok influencers were pushing pimple patches and Instagram ads were serving up personalized routines, there was one name that dominated the acne-treatment conversation: Proactiv. For over a decade, you couldn’t flip channels late at night without running into its infomercials, complete with glowing celebrity endorsements.

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The Intersection of Food and Skincare: Beauty From Within Trends to Watch
Kaitlin Cushman Kaitlin Cushman

The Intersection of Food and Skincare: Beauty From Within Trends to Watch

In today’s wellness-driven world, the boundaries between what we eat and how we care for our skin are rapidly dissolving. Consumers no longer view skincare and nutrition as separate categories; instead, they seek holistic beauty solutions that work from the inside out. This convergence has given rise to the booming category of beauty from within — where ingestible supplements and functional foods complement topical cosmetics to deliver visible skin benefits.

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From Concept to Consumer: How to Build Agile Innovation Pipelines
Kaitlin Cushman Kaitlin Cushman

From Concept to Consumer: How to Build Agile Innovation Pipelines

In today’s fast-moving world of food, supplements, and personal care, standing still is not an option. Consumer preferences shift rapidly, trends emerge overnight, and the competitive landscape evolves at lightning speed. For brand owners, the challenge is clear: how do you innovate quickly and effectively while minimizing costly missteps?

The answer lies in building an agile innovation pipeline — a flexible, consumer-responsive product development process designed to get winning products from concept to consumer faster and smarter.

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AI & Consumer Insights: Smarter Product Development for Modern CPG Brands
Kaitlin Cushman Kaitlin Cushman

AI & Consumer Insights: Smarter Product Development for Modern CPG Brands

In a world where consumer preferences shift faster than packaging lead times, the most successful CPG brands aren’t just responsive — they’re predictive. Whether you’re formulating a new supplement, launching a skincare SKU, or refreshing a flavor line, relying solely on sales data or trend reports from six months ago simply isn’t enough.

That’s where AI-powered consumer insights come in. Today’s tools offer far more than keyword trends — they give you real-time visibility into what your customers crave, fear, question, and aspire to.

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Free R&D Project Management Cheat Sheet

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